Shipping

Shipping Policy

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

We offer flat shipping rates and speeds for the vast majority of our shipments.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at support@aloeinfusion.com with your name and order number, and we will look into it for you.

You can also check the status of your order at any time by Logging Into your Account on our website.

Shipping to P.O. boxes

Some P.O Boxes do not allow packages of a certain weight or size to be delivered to this type of address, please check with your local post office and P.O Box Supplier regarding any shipping limitations and requirements.

Refunds, returns, and exchanges

Please visit our support site to see all details about Refunds, returns, and exchanges at support.aloeinfusion.com

We accept returns up to 30 days after your order has been placed, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please contact us as soon as possible at https://www.aloeinfusion.com/pages/contact-us with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to Contact Us